Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag your experience with an operator we've covered? This page explains how to reach the team behind Top Aussie Online Casinos and what you can expect once you do.
The Best Way to Reach Us
Email is the quickest and most reliable channel for getting in touch. Send your message to [email protected] and a member of our editorial team will read it personally — we don't rely on automated replies to do the job of a real response.
If you can, let us know upfront what your message is about. A quick line such as "bonus terms query" or "correction on a licence detail" helps us route it to the right person and get back to you sooner.
What We're Happy to Hear About
We cover a lot of ground — online pokies, live dealer games, free spins offers, payment methods and licensing across the Australian-facing casino market — so there's plenty readers reach out about. Common reasons include:
- Bonus and free spins queries — questions about wagering requirements, expiry dates or maximum cashout limits on any offer we've listed, including those from VegasNow, Wincrown or the other operators reviewed on this site.
- Corrections and updates — if a licence number, payment method or offer detail looks out of date, tell us. Terms at offshore casinos change often, and we'd rather fix it fast than leave it wrong.
- General site questions — anything unclear about how we assess casinos, calculate ratings, or present RTP and volatility information.
- Content suggestions — if there's a payment method, game category or casino topic you'd like us to cover in more depth, we're open to hearing it.
- Responsible gambling concerns — if you or someone you know is finding gambling difficult, mention it in your message and we'll point you towards appropriate Australian support services.
What Happens After You Send a Message
Every email is read by a real person on our team, not filtered through a bot. We aim to respond within a couple of working days, though it can take a little longer during busier periods — we appreciate your patience if so.
For enquiries specific to an individual casino operator — such as a withdrawal delay, a KYC document request, or a dispute over a bonus — we'd encourage you to also contact that operator's own customer support team directly, since they're best placed to act on account-specific issues. Our team can help clarify what's typical or expected, but we don't hold or manage player accounts ourselves.
Before You Write In: A Few Things Worth Knowing
We're an independent comparison and review site. We don't accept deposits, process withdrawals or run promotions ourselves — our job is to research and compare the online casinos available to Australian players, covering things like licensing, game libraries, software providers and payment options including PayID. If your enquiry relates to an active account, a pending withdrawal or a specific bonus dispute, the fastest path to resolution is usually the casino's own support line, since they hold the account details we don't have access to.
That said, if a pattern of reader feedback suggests something on our site needs a second look — an offer that's expired, a licence that's changed hands, or an operator that no longer accepts Australian players — we do want to know. Reader input genuinely shapes how we keep our reviews current.
Other Ways to Find What You Need
If your question is really about which casino suits you rather than a query for our team, our reviews and comparison pages are usually the faster route. We also cover related topics such as casino options for players outside the mainstream licensing framework in our guide to trusted non-GamStop casinos in the UK, which may be useful background if you're researching offshore licensing more broadly.
Whatever the reason for getting in touch, thank you for taking the time — reader feedback is a real part of how we keep this site accurate and useful for Australians comparing online casinos.